Role Overview

We’re looking for a Customer Solutions Engineer to help teams adopt Sprig effectively in real-world workflows. This role sits at the intersection of product, engineering, and customers.

You’ll work closely with teams using Sprig to ensure agents are configured thoughtfully, reliably, and safely in production.

What You’ll Work On

• Supporting customer integrations and workflows

• Helping teams design reliable agent setups

• Debugging and resolving configuration issues

• Sharing product feedback with engineering and product

What We’re Looking For

• Strong technical foundation and problem-solving skills

• Comfort working directly with customers

• Ability to explain complex systems clearly

• Preference for structured, practical solutions

How We Work

We value clear communication, thoughtful guidance, and long-term customer trust over quick fixes.

Location & Work Style

Hybrid in North America, with remote flexibility where it supports effective collaboration.