Create Your First Agent

By the end of this page, you’ll have:

• One working agent

• Clear instructions and behavior

• A test run you can iterate on

What You’re Building

• In this guide, we’ll create a Support Agent that:

  • Answers product questions

  • Uses approved documentation only

  • Responds clearly and concisely

  You can adapt this pattern for any use case later.

Step 1: Open the Agents Section

1. Go to Dashboard → Agents

2. Click Create Agent

You’ll see the agent configuration screen.

Step 2: Define the Basics

Instructions define how the agent behaves.

Good instructions are:

• Specific

• Short

• Constraint-driven

Example instructions:

Answer user questions using only verified product documentation.
If the answer is unclear or missing, say you don’t know.
Keep responses under 120 words

Step 3: Save and Test

Click Save Agent, then Test Agent.

Try a real question:

“How do I change my billing plan?”

Review the response:

• Is it accurate?

• Is it concise?

• Did it follow instructions?

Iterate if needed.